At MyvePower, we are committed to offering a seamless and enjoyable gaming experience for all our users. As part of our dedication to transparency and fairness, we have established clear company policies to guide donations, redemption, bonuses, and customer support. Please read through our policies to ensure a smooth interaction with our services.
Donation and Redemption Policies
- Do Not Send Donations Before Creating Accounts
- Important: You must first establish gaming accounts with us before sending any donations. This ensures your donations are properly tracked and added to your account.
- Valid Photo I.D. Requirement
- To create a new account or redeem any rewards, you must present a valid photo I.D. This is to verify your identity and comply with legal requirements.
- No Refunds on Pending Donations
- Donations marked as “pending” or “on hold” will not be refunded. We encourage you to double-check your transaction status before making any donations.
- Maximum Redemption Limits
- For deposits above $20: The maximum redemption is $500 per 24 hours.
- For deposits below $20: The maximum redemption is $350 per 24 hours.
- Vpower & Ultra Deposits: Special redemption rules apply to these deposits and should be reviewed before participating.
- Minimum Redeemable Amount
- The minimum amount that can be redeemed is $40.
- Minimum Donation Amount
- The minimum donation amount is $5.
- Donation Time Limit
- Donations older than 24 hours will not be honored. Ensure your donations are processed within this window to be eligible for redemption.
- Claims on Unadded Donations
- Any claims regarding unadded donations must be submitted within 24 hours of the donation date. No claims will be accepted after this period.
- Liability Disclaimer
- We are not responsible for any game system or software malfunctions, errors, or glitches. Players participate at their own risk.
- Age Requirement
- Players must be 18 years of age or older to participate in any gaming activities.
- Right to Refuse Service
- MyvePower reserves the right to refuse service to any individual or account for any reason.
- Refund Policy
- We do not honor refund requests. Requesting a refund will invalidate your donation and any associated rewards.
- Behavior Policy
- Use of foul language or inappropriate behavior will result in an immediate ban from the platform.
Maximum Cashout Guidelines
- Deposit below $10: Maximum cashout is 20x of your deposit.
- Deposit $10-$19: Maximum cashout is 25x of your deposit.
- Deposit $20 and above: Maximum cashout is $3500, paid in $500 increments per day.
- All other credits that exceed these limits will be voided.
Bonus Structure
- Referral Bonus
- Refer a new client who makes a minimum donation of $20, and earn a referral bonus upon their request.
- New Client Bonus
- New clients receive a bonus when they make their first donation of $20.
- Recharge Bonus
- Clients can receive a 20% bonus on their recharge, available upon request.
- Birthday Bonus
- On your birthday, you are eligible for a 20% bonus on your recharge. To redeem, you must present a driver’s license or official identification card.
- Redemption and Bonus Deductions
- If your redemption amount is below 2x your deposit, the regular bonus amount will be deducted from the total. This rule applies only to deposits of $25 or more.
- Minimum Redemption for Deposits Below $25
- For deposits under $25, you must redeem a minimum amount equal to twice your deposit.
Contact Us
At MyvePower, we are dedicated to providing excellent customer service. We handle a high volume of calls and texts, and while we strive for quick responses, there may occasionally be wait times of one to two minutes.
For any urgent inquiries, we encourage you to email us. If you haven’t received a response from one of our customer service representatives after an hour, feel free to reach out again, and we will promptly assist you.
Conclusion
By following these company policies, we aim to create a fair and enjoyable environment for all of our users. Our focus remains on providing efficient customer support, transparent donation and redemption processes, and exciting bonuses to enhance your gaming experience. Thank you for being a part of MyvePower!
